shipping & handling
yoli & otis ships to all destinations within australia and world-wide.
we offer free standard shipping for all orders over $150.00 aud for australian customers only - except for heavy goods orders.
as a reminder, if one of the items you've ordered is not yet available, we will ship your order once all items are in stock.
postage charges are:
$10 standard aus post - 3-5 business days
$12 express aus post - 2-3 business days
$45 heavy goods courier shipping - 2-3 business days (within Australia only)
$18 au post international shipping - 5-14 business days
$32 au post international express shipping - 7 business days (metro area), 10 business days otherwise
australia shipping - standard and express australia post shipments will be delivered via e-parcel. you will be required to sign for your parcel upon delivery. if there is no one available to sign for your parcel upon delivery AU Post may safe drop the article at your address. otherwise, the parcel will be left at the nearest post office for you to collect. we recommend providing an address where someone will be available to sign between 9am-6pm mon-fri.
order delivery times are provided as guidelines only. rural areas may add an additional day to delivery time frames.
heavy goods are sent via courier and delivered within 2-3 business days. please note, heavy goods can only be delivered within Australia.
international shipping - yoliandotis.com delivers all over the world. your order will be dispatched via AU Post and once it arrives at your country it will be handed over to your local postal service. you'll be able to track your order through AU Post's website as well as via your national postal service website. should you require a more specific ETA you can always contact directly your country's postal service with the tracking number we provided you when dispatching your order.
please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia.
all orders placed before 12pm on weekdays will be processed and shipped on the same business day. orders placed after 12pm on weekdays will be processed and shipped on the next business day. orders placed on a weekend day will be processed within 24 hours of the next business day. once dispatched, standard e-parcel provides yoli & otis customers with a 3-5 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to business 5 days for western australia.
please note: there may be shipping delays during sale time.
duties and taxes
orders shipped to countries outside of australia may incur duties and taxes which are applied by customs. the responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to yoli & otis in order to receive a refund.
refunds will only be issued once return orders have been received.
please contact your local customs office for more information regarding taxes and duties payable in your region.