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exchange & refunds

refunds

we will provide you with a refund on full-priced items if:

1. the items are in original condition, with all tags attached

2. the items have not been worn, damaged or washed

3. you notify us for a refund within 7 days of receipt

4. the original invoice is provided as proof of purchase 

5. the items are faulty

6. the items received are different to the goods you have ordered

once your return has been received and inspected we will refund you by your original payment method.  refunds will only be issued once return orders have been received. returned items will be refunded excluding the original cost of shipping, unless deemed faulty.

please note we do not refund SALE goods, these are final sale items and can't be returned or exchanged. This includes SAMPLE SALE goods. We do not refund/exchange swimmers & underwear due to hygiene reasons

please note we also do not refund credit notes. should you wish to return an order purchased with a credit note (within the 7 day exchange/return period), another credit note will be provided. 

SAMPLE SALE goods are bound to have faults, including stains, size discrepancies, etc. When purchasing from the SAMPLE SALE the customer is aware that the goods cannot be returned or exchanged. 

 

exchanges

we will offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email. A limit of 1 exchange per order applies, unless product deemed faulty.

 

 exchanges will only be accepted if:

1. the items are in saleable condition, in their original packaging with all tags attached 

2. the items have not been worn, damaged or washed

3. you notify us within 7 days of receipt of goods

4. the original invoice is provided as proof of purchase

5. the items are faulty

6. the items received are different to the goods you have ordered

 please note we do not refund/exchange SALE items.This includes SAMPLE SALE goods. We do not refund/exchange swimmers & underwear due to hygiene reasons.

SAMPLE SALE goods are bound to have faults, including stains, size discrepancies, etc. When purchasing from the SAMPLE SALE the customer is aware that the goods cannot be returned or exchanged. 

how to return your order

to apply for a return or exchange, please email us at hola@yoliandotis.com with your original order details as well as a reason as to why you wish to return or exchange your purchase.  

please print, fill out and include the exchange/returns form along with your exchange/returns parcel.

upon receiving the garments, we will assess the items and if it satisfies our requirements we will offer an exchange, credit note or refund. If the garment/s do not satisfy our requirements the items will be sent back to the recipient. 

refunds will be made to the original purchaser’s credit card or paypal account. return shipping will not be refunded unless the item is deemed faulty. return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

yoli & otis does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

 

please send all return or exchange packages to:

yoli & otis 

2/97 centennial circuit,

byron bay, nsw, 2481 australia

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