Y&O Careers

SALES & CUSTOMER SERVICE REPRESENTATIVE (CASUAL)

 

At Yoli & Otis we value our customers and take pride in offering each and every one of them a personalised experience. The Casual Customer Service Representative we’re looking for will have strong communication and problem solving skills and work effectively with customers, the E-Commerce team and management.

 

Tasks includes assisting with sales in the showroom and providing exceptional customer service via email and over the phone, as well as order fulfilment and inventory management.

 

The successful candidate will serve customers in the showroom, take customer calls, and reply to daily emails in reference to order issues, exchanges/returns, repairs, pre-orders, and general clientele inquiries. Must demonstrate a thorough knowledge of Yoli & Otis policies and procedures, products and services and how various departments work and interact. 

 

Maintaining a professional approach during all face to face interaction with all customers, performing necessary customer follow-up in a timely manner and assisting with the cleaning, opening and closing of the showroom assuring accuracy with the Point of Sale terminals is very important in this position.

 

Additionally, this position requires providing support and assistance to management and all co-workers.

 

Weekly hours: 20 hours. Hours may vary depending on the season. Hourly pay will be based on the candidate’s experience.

 

NOTE: All applicants for this Sales & Customer Service Representative position will be required to be interviewed as part of the recruitment process.

 

Required Qualifications:

  • Minimum 2yr customer service experience
  • People and communication skills
  • Strong computer (Apple/Microsoft) skills
  • Knowledge of Adobe Photoshop
  • Knowledge of Shopify and POS systems
  • Ability to work retail store hours as necessary
  • Organised and detail oriented
  • Flexibility to perform different tasks based on day-to-day business needs
  • Teamwork oriented
  • Must have authorisation/visa to work in Australia 

 

Preferred Qualifications:

  • College degree
  • Spanish and/or French proficiency
  • Photography skills

Please email us at hola@yoliandotis.com with you resume. 



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